Job Description
Join NexusTech Solutions as a Senior Remote Support Specialist and start working from home immediately in New York! We're seeking a tech-savvy professional to deliver exceptional remote IT support to our enterprise clients. This is a rare opportunity to launch your career with a leading tech firm offering competitive compensation, flexible hours, and full benefits from day one.
As a key member of our Remote Operations team, you'll troubleshoot complex technical issues, maintain system security protocols, and innovate digital solutions—all while enjoying the freedom of working from anywhere in the New York metro area. If you're ready to make an immediate impact and grow with a dynamic organization, apply today!
Responsibilities
- Provide tier-3 remote technical support for enterprise software and hardware systems
- Implement and maintain cybersecurity protocols across client networks
- Develop automation scripts for routine system maintenance tasks
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and create knowledge base articles
- Monitor system performance using advanced diagnostic tools
- Train clients on new technology implementations and best practices
Qualifications
- 5+ years of experience in remote IT support or systems administration
- Expertise in Windows Server, AWS, and network security protocols
- Certification in CompTIA Security+ or equivalent required
- Proven experience with ticketing systems (Jira, ServiceNow)
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex issues with minimal supervision
- Strong problem-solving skills with analytical mindset
- Must be authorized to work in the United States