Job Description
Are you a tech-savvy professional looking for a flexible weekend schedule? Join our elite team at ApexTech Solutions, where we are revolutionizing customer support with a fully remote, weekend-first model. We believe in empowering our team with the best tools, which is why we provide all necessary equipment upfront.
Why Join Us?
- Equipment Provided: We ship you a top-tier laptop, high-res monitor, noise-canceling headset, and ergonomic peripherals—no upfront costs.
- Flexible Schedule: Work weekends (Fri-Sun) and enjoy your weekdays completely free.
- Premium Benefits: Comprehensive health insurance, 401(k) matching, and paid time off.
- Remote Freedom: Work from anywhere in the United States with a stable internet connection.
Role Overview:
We are seeking a dedicated Senior Remote Support Specialist to handle complex technical inquiries and ensure our clients receive world-class service during peak weekend hours. If you have a knack for problem-solving and a desire to help others, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during weekend shifts.
- Troubleshoot and resolve hardware and software issues for remote and on-site clients.
- Log and track all support tickets in our CRM system with high attention to detail.
- Collaborate with the engineering team to escalate and document recurring technical bugs.
- Maintain a high customer satisfaction score (CSAT) by delivering empathetic and efficient solutions.
- Adhere to company security protocols and ensure data privacy standards are met.
Qualifications
- 2+ years of experience in technical support, customer service, or IT help desk roles.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection (minimum 25 Mbps).
- Ability to work independently and manage time effectively during the weekend shift.
- Proficiency with remote support tools and ticketing software (e.g., Zendesk, Jira).