Job Description
Are you ready to elevate your career while enjoying the flexibility of a weekend schedule? Charlotte Digital Services is seeking a highly motivated Senior Remote Support Specialist to join our elite weekend operations team. Based in Charlotte, NC, you will provide top-tier technical assistance to our clients from the comfort of your home.
We are looking for a dedicated individual who thrives in a fast-paced environment and can deliver excellence even on Saturday and Sunday. If you are passionate about technology and customer satisfaction, we want to hear from you.
Why Join Us?
- Flexible weekend-only schedule.
- Competitive salary and benefits package.
- Remote work environment with a supportive team culture.
Responsibilities
- Manage a high volume of incoming tickets via phone, email, and chat during weekend shifts.
- Diagnose and resolve technical hardware and software issues for remote clients.
- Collaborate with the Monday-Friday support team to ensure seamless continuity of service.
- Maintain accurate and up-to-date records in the CRM system.
- Escalate complex issues to senior engineers when necessary.
- Provide training and guidance to junior support staff.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Strong problem-solving skills and ability to troubleshoot complex technical issues.
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Reliable high-speed internet and a dedicated home workspace.