Job Description
Join TechFlow Solutions as a Senior Remote Tech Support Specialist and elevate your career in one of Richmond's most innovative tech environments. We're seeking elite professionals to deliver world-class technical support to Fortune 500 clients from the comfort of their home office. Enjoy competitive compensation, flexible scheduling, and opportunities to work with cutting-edge cloud infrastructure and AI-driven support tools.
What We Offer:
- Premium remote work infrastructure stipend
- Comprehensive health benefits and 401(k) matching
- Professional development fund and certifications
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS/Linux systems
- Manage enterprise-level cloud platforms (AWS/Azure/GCP) support tickets
- Provide advanced network troubleshooting (VPN, firewalls, DNS)
- Document solutions in knowledge base and create SOPs
- Mentor junior support staff and conduct training sessions
- Collaborate with DevOps teams on infrastructure improvements
- Monitor SLAs and optimize support workflows
Qualifications
- 5+ years in enterprise technical support or equivalent experience
- Expertise in Active Directory, SCCM, and endpoint management
- Strong scripting skills (Python, PowerShell, Bash)
- Industry certifications (CompTIA, AWS, Microsoft Azure)
- Experience with ticketing systems (Jira, ServiceNow)
- Exceptional communication and customer service skills
- Ability to work independently with minimal supervision
- Relevant bachelor's degree or equivalent experience