Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking an experienced professional to deliver exceptional technical assistance to users across San Diego and beyond. This immediate hire opportunity offers full remote flexibility while supporting cutting-edge technologies in a fast-paced environment.
Why You'll Love Working With Us:
- 100% remote work with flexible hours
- Comprehensive benefits package including health insurance and 401K
- Professional development budget for certifications
- Collaborative culture with virtual team-building events
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Manage ticket queues with SLA adherence and customer satisfaction focus
- Document solutions in knowledge base for team scalability
- Train users on security protocols and best practices
- Collaborate with engineering teams on system improvements
- Monitor network performance and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level tech support experience
- Expertise in Windows/macOS, networking, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Strong troubleshooting methodology with diagnostic tools
- Exceptional communication skills with technical/non-technical audiences
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to work independently with minimal supervision