Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Memphis! We're seeking a tech-savvy professional to deliver exceptional virtual support to our growing client base. Enjoy the flexibility of remote work while making tangible impact in a collaborative, innovative environment.
Why InnovateTech Solutions? We pride ourselves on cutting-edge technology, professional development opportunities, and a culture that values work-life balance. Our Memphis-based team enjoys competitive benefits, flexible schedules, and the chance to work with industry-leading tools.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance challenges
- Document troubleshooting steps and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to implement scalable solutions
- Train users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools