Job Description
Join our innovative team as a Remote Tech Support Specialist and deliver exceptional IT solutions to clients across the beautiful islands of Hawaii. This fully remote role offers the flexibility to work from anywhere while supporting Honolulu-based enterprises with cutting-edge technology. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow your career in a dynamic tech environment.
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools
- Provide Tier 2/3 support for enterprise hardware, software, and network systems
- Document cases accurately in ITSM systems (Jira/ServiceNow)
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment