Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become part of an elite team revolutionizing IT support from the heart of California. We offer industry-leading compensation, cutting-edge remote work infrastructure, and unparalleled career growth opportunities. As a remote-first company, we empower our Fresno-based team to deliver exceptional technical support while maintaining work-life balance.
Why NexusTech? Our award-winning culture combines competitive salaries with comprehensive benefits including unlimited PTO, professional development stipends, and equity options. Work from anywhere in Fresno while collaborating with global innovators in a 100% remote environment.
Responsibilities
- Provide Tier 3 technical support for enterprise-level cloud infrastructure and SaaS platforms
- Lead troubleshooting sessions for complex network, hardware, and software issues
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Mentor junior support staff and conduct weekly training workshops
- Collaborate with DevOps and Security teams on system optimization projects
- Implement proactive monitoring solutions to prevent service disruptions
- Manage vendor relationships and coordinate third-party technical escalations
Qualifications
- Bachelor's degree in Computer Science or equivalent experience (5+ years)
- Expertise in AWS/Azure infrastructure and cloud service troubleshooting
- Advanced certifications: CompTIA Security+, CCNP, or equivalent
- Proficient in scripting languages (Python, PowerShell, Bash)
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Strong communication skills with ability to translate technical concepts for non-technical stakeholders
- Proven track record in remote team collaboration and self-management