Job Description
Join Omaha's premier tech hub as a Senior Remote Tech Support Specialist! We're seeking elite problem-solvers to deliver world-class technical assistance to Fortune 500 clients. Enjoy full remote flexibility while working with cutting-edge technologies in a collaborative, growth-oriented environment. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities to advance your career in cloud infrastructure and cybersecurity.
Why Choose Us?
- Industry-leading compensation package with equity options
- 100% remote work with flexible hours
- $5,000 annual professional development stipend
- State-of-the-art home office equipment provided
Responsibilities
- Provide Tier 3/4 technical support for complex cloud infrastructure issues
- Diagnose and resolve hardware/software conflicts across Windows/macOS/Linux environments
- Implement cybersecurity protocols and vulnerability assessments
- Create detailed technical documentation and knowledge base articles
- Mentor junior support staff and conduct training sessions
- Collaborate with engineering teams on system optimization projects
- Manage VIP client relationships with 24/7 on-call rotation
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in AWS/Azure/GCP cloud platforms
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for network infrastructure (TCP/IP, DNS, VPN)
- Experience with Jira, ServiceNow, and remote monitoring tools
- Strong written communication skills for technical documentation
- Bachelor's degree in Computer Science or related field preferred