Job Description
Join TechFlow Solutions as a Senior Remote Tech Support Specialist and become the backbone of our client success team. We're seeking a highly skilled professional to deliver exceptional technical support to our diverse client base across the United States. Enjoy the flexibility of remote work while making a tangible impact in a collaborative, growth-oriented environment. Our comprehensive benefits package includes health insurance, retirement plans, and professional development opportunities.
At TechFlow Solutions, we pride ourselves on fostering an inclusive culture that values innovation and continuous learning. You'll work with cutting-edge technologies and have access to our extensive knowledge base and mentorship programs. This is your chance to advance your career while supporting businesses in Riverside and beyond.
Responsibilities
- Provide advanced technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve complex network connectivity, security, and system performance problems
- Document all support cases in our ticketing system with detailed technical documentation
- Collaborate with cross-functional teams to escalate and resolve escalated issues
- Develop and maintain technical documentation, FAQs, and training materials
- Monitor system health and proactively address potential technical vulnerabilities
- Conduct remote system installations, configurations, and upgrades
Qualifications
- 3+ years of experience in technical support or IT operations role
- Expertise in Windows OS, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification required
- Excellent communication skills and customer service aptitude
- Ability to work independently and manage multiple priorities
- Familiarity with ITIL service management principles preferred