Job Description
Join Orlando Tech Solutions' award-winning support team as a Remote Tech Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional customer experiences while working 100% remotely from anywhere in the Orlando metro area. Enjoy competitive benefits, flexible scheduling, and opportunities for growth in a dynamic tech environment. Our ideal candidate thrives on problem-solving and has a customer-first mindset.
What We Offer:
- Comprehensive health insurance & retirement plans
- Professional development stipend
- Home office equipment reimbursement
- Flexible PTO policy
Responsibilities
- Diagnose and resolve complex technical issues via remote support channels
- Manage ticketing systems with SLA adherence
- Train users on software/hardware best practices
- Document solutions in knowledge base
- Collaborate with cross-functional teams
- Proactively identify system improvement opportunities
- Conduct quarterly system health checks
Qualifications
- 3+ years in enterprise-level tech support
- Expertise in Windows/macOS/Linux environments
- CompTIA Network+ or equivalent certification
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong written/verbal communication skills
- Bachelor's degree in IT or related field
- Experience with ServiceNow or Jira
- Ability to work PST business hours