Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences. We're seeking a passionate problem-solver to deliver exceptional technical assistance to our clients across the Tampa Bay area and beyond. Work from the comfort of your home while making a tangible impact in a dynamic, growing tech environment. Enjoy flexible hours, comprehensive benefits, and opportunities for professional growth in a company that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote support tools
- Provide exceptional customer service with empathy and technical expertise
- Document cases meticulously in our CRM system for knowledge base continuity
- Collaborate with Tier 2 engineers on escalated hardware/software problems
- Conduct virtual training sessions for clients on new technologies
- Monitor system health and proactively address potential disruptions
- Contribute to process improvements for remote support workflows
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- Expert-level knowledge of Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+, Network+, or equivalent certification required
- Proven ability to troubleshoot hardware, software, and connectivity issues independently
- Exceptional written and verbal communication skills with a customer-first mindset
- Experience with remote desktop tools (TeamViewer, AnyConnect, etc.)
- Strong organizational skills with ability to prioritize multiple tasks
- Must reside within 50 miles of Tampa, FL for occasional on-site requirements