Job Description
Join TechFlow Solutions Inc., an industry leader in cloud infrastructure and cybersecurity, as our next Remote Tech Support Specialist. We're seeking a dedicated professional to provide exceptional technical assistance to our enterprise clients across the Santa Ana region. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, innovative environment. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends.
As a key member of our Technical Support team, you'll resolve complex issues across Windows, macOS, and Linux systems while maintaining SLA compliance. We value proactive problem-solvers who can transform technical challenges into opportunities for client satisfaction.
Responsibilities
- Diagnose and resolve Tier 2-3 hardware/software issues via remote support tools
- Implement network security protocols and endpoint protection solutions
- Document technical procedures and create knowledge base articles
- Collaborate with engineering teams on system optimization projects
- Conduct periodic system health audits for enterprise clients
- Train clients on new technologies and security best practices
- Manage ticket queues with Jira and ServiceNow platforms
Qualifications
- 5+ years of enterprise-level remote tech support experience
- Expert-level certification in CompTIA Network+ or Cisco CCNA
- Proficiency in PowerShell, Python, and automation scripting
- Deep knowledge of Active Directory, Azure AD, and cloud infrastructure
- Experience with SIEM platforms (Splunk, QRadar)
- Strong troubleshooting methodology and documentation skills
- Ability to work independently across time zones
- Excellent written and verbal communication skills