Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist in Kansas City! We're urgently seeking tech-savvy professionals to deliver exceptional remote support to enterprise clients. This fully remote role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech environment. If you're passionate about solving complex technical challenges and thrive in a remote-first culture, apply today!
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise hardware, software, and network systems
- Diagnose and resolve complex IT issues via phone, chat, and remote access tools
- Document support cases in ticketing systems with detailed technical documentation
- Collaborate with cross-functional teams to implement system improvements
- Conduct proactive system health checks and preventive maintenance
- Mentor junior support staff and contribute to knowledge base articles
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Certifications: CompTIA A+, Network+, or equivalent ITIL foundation
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical and non-technical stakeholders
- Ability to work independently in a remote environment