Job Description
Join TechNexa Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a dedicated professional to provide exceptional technical assistance to our enterprise clients from the comfort of your home office. This is your opportunity to leverage your problem-solving skills while working with cutting-edge technologies in a fully remote environment.
At TechNexa, we foster a culture of continuous learning and innovation. You'll receive comprehensive training on our proprietary systems and industry-leading tools, plus opportunities for professional development and certification support. Our competitive benefits package includes health insurance, 401(k) matching, and flexible work arrangements.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote desktop connections
- Manage and prioritize technical support tickets using ServiceNow and Jira platforms
- Document troubleshooting procedures and knowledge base articles for client self-service
- Collaborate with Tier 2 engineers on escalated network and infrastructure issues
- Conduct proactive system health checks for enterprise clients
- Maintain SLA compliance with 95%+ first-contact resolution rate
- Train clients on new security protocols and best practices
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Advanced troubleshooting skills for networking, VPN, and remote access
- Exceptional written and verbal communication abilities
- Experience with CRM and ticketing systems (ServiceNow preferred)
- Ability to work independently with minimal supervision
- Relevant bachelor's degree or equivalent experience