Job Description
Are you a tech-savvy problem solver looking to join a dynamic remote team? ApexTech Solutions is seeking a dedicated Senior Remote Tech Support Specialist to join our Oakland-based support department. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations from the comfort of your home.
We offer a competitive salary, comprehensive benefits, and a collaborative culture that values innovation and customer satisfaction. If you are ready to take your career to the next level, apply today!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat, resolving hardware and software issues efficiently.
- Diagnose and troubleshoot network connectivity problems, operating system errors, and peripheral device failures.
- Maintain detailed and accurate records of all support tickets and resolutions in our CRM system.
- Escalate complex technical issues to senior engineers or specialized teams when necessary.
- Conduct remote desktop sessions to guide clients through technical procedures step-by-step.
- Stay current with emerging technologies and software updates to provide informed support.
- Collaborate with the product team to provide feedback on common user pain points.
Qualifications
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Self-motivated with the ability to work independently in a remote environment.
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
- Ability to work flexible hours, including evenings and weekends, as required.