Job Description
Are you looking for a flexible career that fits your nocturnal lifestyle? Apex Digital Solutions is seeking a highly skilled Senior Remote Technical Support Specialist to join our 24/7 support team based in Chicago, IL.
We pride ourselves on delivering world-class customer service around the clock. As a night shift specialist, you will be the bridge between our clients and our solutions, ensuring seamless operations while the rest of the world sleeps. This is a fully remote position, allowing you to work from the comfort of your home in the Chicago area.
Why Join Us?
- Flexible Schedule: Enjoy the quiet of the night with a competitive salary.
- Remote Freedom: Work from anywhere in the US with a stable internet connection.
- Growth Opportunities: Clear path to senior engineering and management roles.
Responsibilities
- Provide 24/7 technical troubleshooting and support via chat, email, and phone.
- Manage and resolve complex customer tickets within established SLAs.
- Document technical solutions and create knowledge base articles.
- Collaborate with day-shift engineering teams to escalate and resolve critical issues.
- Maintain a high level of customer satisfaction and empathy during night hours.
- Monitor system performance and alert management tools for potential outages.
Qualifications
- High school diploma or equivalent; Associate degree or Bachelor’s in IT or related field preferred.
- 3+ years of experience in technical support, help desk, or customer service.
- Must be available to work night shifts (typically 10:00 PM - 6:00 AM EST).
- Demonstrated ability to troubleshoot hardware, software, and network issues remotely.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and home office setup.