Job Description
Join our dynamic team as a Senior Tech Support Specialist and become the hero behind our clients' seamless digital experiences. This fully remote position offers the flexibility to work from anywhere while making a tangible impact in Houston's thriving tech ecosystem. We're seeking a dedicated professional to resolve complex technical issues, optimize system performance, and elevate customer satisfaction to new heights.
At TechSolutions Inc., we invest in your growth with cutting-edge training, competitive benefits, and a culture that celebrates innovation. If you're passionate about technology and committed to excellence, this is your opportunity to thrive in a supportive, remote-first environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Provide Tier 3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document technical solutions in knowledge base with clear, actionable procedures
- Collaborate with engineering teams to escalate recurring issues and improve system resilience
- Mentor junior support staff through peer review sessions and shadowing opportunities
- Implement proactive monitoring tools to prevent technical disruptions
- Lead cross-functional projects for IT infrastructure optimization
Qualifications
- 5+ years of experience in enterprise-level technical support
- Expertise in Active Directory, VPN configurations, and endpoint security solutions
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in scripting (Python/PowerShell) for automation tasks
- Experience with ticketing systems (Jira/ServiceNow) and ITIL framework
- Exceptional problem-solving skills with customer-first mindset
- Ability to work independently with minimal supervision in remote setting