Job Description
Join our elite remote tech support team in Austin, TX! We're urgently seeking passionate tech experts to deliver exceptional customer experiences. As a Senior Tech Support Specialist, you'll be the frontline hero resolving complex technical challenges while working 100% remotely with cutting-edge tools. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Austin's thriving tech scene. Apply today and become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux systems
- Provide Tier 2/3 support for cloud infrastructure (AWS/Azure)
- Document cases meticulously in Zendesk and JIRA
- Collaborate with engineering teams to escalate critical incidents
- Maintain SLA compliance with 95%+ resolution efficiency
- Train junior support staff on emerging technologies
- Conduct proactive system health monitoring
Qualifications
- 3+ years enterprise-level tech support experience
- Expert-level knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA Network+/Security+ certifications required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Experience with ticketing systems and ITIL processes
- Strong written communication skills for technical documentation
- Ability to work independently in a remote environment
- Must reside in Austin, TX metro area