Job Description
Join our dynamic remote team as a Senior Tech Support Specialist in Nashville! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve complex technical issues. Enjoy flexible remote work while making an impact in a fast-growing tech environment. What we offer: Competitive salary, comprehensive benefits, career growth opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide Tier 2/3 support for enterprise systems and cloud infrastructure
- Document cases meticulously in ServiceNow and CRM systems
- Collaborate with engineering teams on complex troubleshooting escalations
- Develop and maintain technical documentation and SOPs
- Mentor junior support staff and conduct knowledge-sharing sessions
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- ITIL Foundation certification or equivalent
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA A+/Network+ or equivalent certifications