Job Description
Join CyberSecure Solutions as a Senior Tech Support Specialist and become the backbone of our client's digital transformation! We're seeking a passionate remote professional to deliver exceptional technical support to enterprise clients across Colorado Springs. Enjoy 100% remote work with a competitive benefits package including health insurance, 401k matching, and professional development stipends. Work with cutting-edge technologies while making a tangible impact on businesses' operational efficiency.
Why You'll Love Working With Us:
• Flexible remote work from anywhere in Colorado Springs
• Collaborative culture with bi-weekly virtual team-building sessions
• Clear career advancement path to Tier 3 support and beyond
• Access to exclusive tech training platforms (Cisco, AWS, CompTIA)
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, email, and remote desktop support
- Implement network security protocols and vulnerability assessments for client systems
- Document technical solutions in knowledge base with detailed troubleshooting steps
- Train end-users on cybersecurity best practices and new software implementations
- Collaborate with Tier 3 engineers on escalated incidents involving cloud infrastructure
- Monitor system performance using tools like SolarWinds and Nagios
- Conduct quarterly IT audits for assigned client portfolio
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows Server administration (2016/2019) and Active Directory
- Experience with remote support tools (TeamViewer, AnyDesk, ScreenConnect)
- Strong analytical skills for diagnosing intermittent network issues
- Excellent written communication for creating technical documentation
- Ability to work independently with minimal supervision in remote environment
- Must reside in Colorado Springs, CO (no relocation assistance provided)