Job Description
Are you a proactive troubleshooter looking for a role that offers the ultimate flexibility? Apex Global Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our high-impact remote team in New York.
We are revolutionizing the customer experience by providing top-tier technical assistance to clients across the US. If you thrive in a fast-paced environment and want to work from the comfort of your home during the night hours, we want to hear from you. This is an excellent opportunity to secure a stable, well-paying position with a company that values work-life balance.
Why Join Us?
- Flexible Schedule: Enjoy the quiet of the night with our dedicated shift hours.
- Remote Work: Work from anywhere in New York with a reliable internet connection.
- Competitive Pay: Earn a premium hourly rate starting at $24.00.
- Growth Opportunities: Clear pathways for career advancement within a global tech firm.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening and night shifts.
- Diagnose and troubleshoot hardware and software issues for remote clients.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Escalate complex technical issues to senior engineers or L2 support teams when necessary.
- Maintain a high level of professionalism and empathy, even during high-volume periods.
- Stay updated on product knowledge and technical documentation to provide accurate solutions.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support, customer service, or help desk roles.
- Strong understanding of Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work full-time night shifts, including weekends and holidays as required.
- Reliable high-speed internet connection and a dedicated workspace.