Job Description
Are you a night owl looking for a high-impact career?
ApexTech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite remote team serving the Oakland, CA area. We are a forward-thinking company that values work-life balance and offers the flexibility to work from the comfort of your home.
In this role, you will be the first point of contact for our clients during critical hours, resolving complex technical issues with empathy and speed. If you thrive in a quiet environment and want to make a tangible difference in our clients' day, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($25-$35/hr)
- 100% Remote work from home
- Comprehensive benefits package (Medical, Dental, Vision)
- Paid training and career advancement opportunities
Responsibilities
- Provide 24/7 technical support to clients via phone, email, and live chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues remotely.
- Log and track all support tickets in the CRM system, ensuring high resolution rates.
- Collaborate with the day-shift team to escalate complex issues and share knowledge.
- Maintain accurate documentation of technical procedures and common solutions.
- Adhere to company security protocols and data privacy standards at all times.
- Identify opportunities to improve the customer support experience and workflow efficiency.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively during night hours.
- Strong problem-solving skills and technical aptitude with computers and peripherals.
- Excellent verbal and written communication skills.
- Must be willing to work rotating night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).