Job Description
Work Remotely with Premium Equipment Provided
Apex Digital Systems is seeking a highly skilled Senior Technical Support Specialist to join our distributed team. We are looking for a problem-solver who thrives in a remote environment. As part of our commitment to remote work excellence, we provide a fully equipped home office setup to ensure you have everything you need to succeed.
Why Join Us?
- Equipment Provided: High-performance MacBook Pro, 27-inch monitor, ergonomic chair, and noise-canceling headphones.
- Flexibility: Work from anywhere in the United States with a focus on the Minneapolis, MN area.
- Full-Time Stability: Competitive benefits package including health, dental, and vision insurance.
Your Role
You will be the first point of contact for our enterprise clients, providing advanced technical troubleshooting and ensuring seamless IT operations across our remote workforce.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Manage and deploy end-user equipment remotely, ensuring proper configuration.
- Monitor ticket queues and resolve complex incidents within agreed SLA times.
- Conduct remote training sessions for employees on new software and security protocols.
- Collaborate with the IT infrastructure team to identify systemic improvements.
- Document all technical interactions and solutions in the helpdesk ticketing system.
Qualifications
- 3+ years of experience in IT support, Help Desk, or System Administration.
- Experience working remotely or in a distributed team environment.
- Strong knowledge of Windows 10/11, macOS, and mobile device management.
- Proficiency with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ or similar certification is preferred.