Job Description
Are you ready to take your career to the next level?
We are seeking a highly motivated Senior Technical Support Specialist to join our elite remote team. We are offering a unique opportunity for Work From Home professionals to support our growing client base. This is a Night Shift position that allows you to work from the comfort of your home while maintaining a healthy work-life balance.
We provide equipment provided (top-of-the-line MacBook Pro and high-speed monitor) to ensure you have everything you need to succeed. If you are looking for a stable, high-converting career in New York, this is your chance.
Why Join Us?
- 100% Remote Work from Home
- Company-Provided Equipment (Laptop & Monitor)
- Night Shift Schedule (Evening/Overnight hours)
- Competitive Salary & Benefits Package
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat for enterprise-level clients.
- Diagnose and resolve hardware and software issues remotely, ensuring 99%+ customer satisfaction scores.
- Maintain accurate and detailed documentation of all technical interactions and resolutions in our CRM system.
- Escalate complex technical issues to senior engineering teams promptly and efficiently.
- Conduct remote training sessions for end-users on new software installations and security protocols.
- Monitor system performance and proactively identify potential outages during peak hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 2-3 years of experience in technical support, help desk, or customer service.
- Proven experience working in a remote or Work From Home environment.
- Strong knowledge of Windows, macOS, and standard office software suites.
- Excellent written and verbal communication skills with a professional demeanor.
- Ability to work independently during Night Shift hours without direct supervision.