Job Description
Are you a problem-solver who loves connecting technology to people?
Apex Digital Solutions is seeking a highly motivated Technical Support Specialist to join our growing remote team. We are committed to providing a seamless remote work experience, which is why we offer a comprehensive Equipment Provided package to all our employees. You won't need to buy your own gear—we will outfit your home office with the latest technology so you can focus on delivering exceptional support.
What You'll Do:
As a Technical Support Specialist, you will be the first line of defense for our internal employees, troubleshooting hardware and software issues remotely. You will ensure our workforce remains productive, secure, and connected from their homes in Raleigh, NC, and across the nation.
Responsibilities
- Configure, deploy, and troubleshoot company-issued hardware (laptops, monitors, peripherals) and software applications.
- Provide Level 2 remote technical support via ticketing systems (e.g., Jira, ServiceNow) and video conferencing tools.
- Manage the remote equipment lifecycle, including shipping, receiving, and setup of new workstations.
- Collaborate with the IT Infrastructure team to maintain network security and optimize remote connectivity.
- Document technical issues and resolutions in our knowledge base to improve self-service capabilities.
- Conduct regular check-ins with remote staff to ensure equipment is functioning optimally.
Qualifications
- Minimum of 2 years of experience in Help Desk, Technical Support, or IT Support roles.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong working knowledge of Windows 10/11, Microsoft 365, and remote access protocols (VPN, RDP).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must have a reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively in a remote environment.