Job Description
Are you a technical problem solver looking for a premium remote opportunity in New York? Apex Global Solutions is hiring a Technical Support Specialist to join our world-class remote workforce.
We provide a fully remote work environment, ensuring you have the flexibility to work from anywhere in New York while enjoying a competitive salary and comprehensive benefits package.
What We Offer:
- Equipment Provided: High-performance laptop, noise-canceling headset, and ergonomic monitor stand.
- Flexible Schedule: Full-time hours with a focus on work-life balance.
- Professional Growth: Access to paid training and certification reimbursement.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations and high satisfaction rates.
Responsibilities
- Provide top-tier technical support to internal employees and external clients via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and document all technical incidents and resolutions in our CRM system.
- Collaborate with the IT engineering team to escalate complex issues and suggest improvements.
- Maintain a clean and organized home office environment to ensure professional communication standards.
- Participate in weekly training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a customer-first mindset.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively in a remote setting.