Job Description
Are you a tech-savvy problem solver looking for a high-impact remote role? Apex Digital Solutions is seeking a talented Tier 2 IT Support Specialist to join our distributed team in California.
We are committed to ensuring our employees have the best tools to succeed. We provide all necessary equipment—including a premium laptop, noise-canceling headset, ergonomic monitor, and high-speed internet stipend—so you can work from home in total comfort without any upfront costs.
In this role, you will serve as the bridge between our users and technical systems, ensuring seamless operations and high user satisfaction.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via remote desktop and ticketing systems.
- Configure and manage company-issued equipment, ensuring all devices are optimized for remote productivity.
- Administer Active Directory, manage user accounts, and enforce security policies.
- Install, deploy, and patch applications across the organization.
- Document technical resolutions and maintain accurate knowledge base articles.
- Collaborate with the third-party hardware vendor to manage equipment maintenance and upgrades.
- Conduct remote training sessions for new software or security protocols.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or a related technical role.
- CompTIA A+ certification or equivalent technical knowledge is strongly preferred.
- Deep understanding of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote access tools (e.g., TeamViewer, LogMeIn, RDP).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently in a fully remote environment with high self-motivation.
- Valid US work authorization.