Job Description
Join Baltimore's fastest-growing tech firm as a Remote Customer Support Specialist! We're urgently hiring passionate professionals to deliver exceptional service from home. Enjoy competitive pay, full benefits, and flexible hours while supporting innovative products used by millions. This is your chance to accelerate your career with a company that values work-life balance and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document cases accurately in CRM systems while maintaining SLA standards
- Collaborate with technical teams to resolve complex product issues
- Identify trends and provide feedback to improve customer experience
- Train new team members on support protocols and product knowledge
- Contribute to knowledge base articles and FAQ updates
Qualifications
- 2+ years in customer support or technical assistance roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office setup
- Experience with remote work tools (Slack, Zoom, Asana)
- Associate degree or equivalent technical certification