Job Description
We are urgently hiring! Join our dynamic team of remote support specialists based in Oklahoma City. We are looking for motivated individuals to join our entry-level workforce. The best part? We provide all necessary equipment (laptop and headset) so you can start working from home immediately without any upfront costs.
As a Remote Support Specialist, you will be the first point of contact for our clients, providing top-tier customer service and technical assistance. Whether you are looking for your first job or a career change, we offer paid training and a supportive culture.
Benefits Include:
- Full remote work from home flexibility.
- Company-provided equipment (Laptop & Headset).
- Competitive hourly pay ($18 - $24).
- Comprehensive paid training program.
Responsibilities
- Answer inbound customer inquiries via phone and chat with a professional and friendly demeanor.
- Provide technical troubleshooting and support for basic software and hardware issues.
- Accurately document customer interactions and solutions in our CRM system.
- Follow standard operating procedures to ensure high customer satisfaction scores.
- Collaborate with team leads to improve service quality and efficiency.
- Maintain a quiet and distraction-free home office environment during work hours.
Qualifications
- High school diploma or GED equivalent.
- Must reside within the Oklahoma City area (or willing to relocate to Oklahoma).
- Reliable high-speed internet connection and a personal computer (we can provide this if needed).
- Strong verbal and written communication skills.
- Ability to type at least 40 WPM.
- Problem-solving mindset with a customer-first attitude.