Job Description
We are urgently seeking a highly motivated Remote Full-Time Tech Support Specialist to join our dynamic team serving clients in New York and California. We are committed to a remote-first culture and provide all necessary equipment, including high-performance laptops, monitors, and peripherals, to ensure you have the tools to succeed from home.
In this role, you will be the first point of contact for technical resolution, ensuring seamless operations and top-tier customer satisfaction. If you are looking for a stable, full-time remote opportunity with comprehensive benefits and equipment provided, this is your chance to advance your career with a leading technology firm.
Responsibilities
- Provide remote technical support and troubleshooting for hardware and software issues.
- Diagnose and resolve network connectivity problems, device malfunctions, and user account issues.
- Set up, configure, and maintain company-issued equipment for new and existing remote employees.
- Maintain accurate and detailed logs of all technical interactions and resolutions in our ticketing system.
- Collaborate with cross-functional teams to improve internal processes and enhance the user experience.
- Escalate complex issues to senior engineers when necessary.
- Stay updated on the latest technology trends and best practices in remote support.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field is preferred.
- Previous experience in technical support, help desk, or customer service is a plus.
- Strong problem-solving skills and the ability to work independently in a remote environment.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with remote desktop software (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira).