Job Description
Are you a dedicated professional looking for a flexible, rewarding career that fits your schedule? Apex Solutions Group is urgently hiring a Night Shift Customer Support Specialist to join our remote team based in Oklahoma City.
We are looking for motivated individuals to provide top-tier service to our clients during our peak night hours. This fully remote position allows you to work from the comfort of your home, offering the perfect work-life balance for night owls.
Why Join Us?
- Competitive Pay: $18.50 - $24.00 per hour based on experience.
- Flexible Hours: Night shift schedules with full-time opportunities.
- Remote Work: No commute, work from anywhere in the US.
- Benefits: Medical, dental, vision, and paid time off available.
Don't miss this opportunity to advance your career in customer service from the comfort of your Oklahoma City home.
Responsibilities
- Answer and resolve high-volume customer inquiries via phone, email, and chat during night shifts.
- Provide technical troubleshooting and product support to ensure customer satisfaction.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and issue resolution.
- Identify and escalate complex issues to upper management promptly.
- Maintain a professional, empathetic, and positive demeanor with every customer interaction.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support preferred.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Reliable high-speed internet connection and a quiet home workspace.
- Strong communication skills and the ability to work independently.
- Proficiency with Microsoft Office Suite and basic computer navigation.