Job Description
Immediate opening for Night Shift Work-From-Home Specialist! Join our dynamic team at TechSolve Solutions and enjoy the flexibility of remote work with full equipment support. We're seeking dedicated professionals to deliver exceptional service during overnight hours. This is your opportunity to launch a rewarding career with industry-leading benefits and zero startup costs.
Why you'll love this role:
- Complete home office setup provided (desk, ergonomic chair, dual monitors)
- Comprehensive paid training and ongoing development
- Health, dental, vision insurance + 401(k) matching
- 24/7 IT support and flexible scheduling options
Responsibilities
- Resolve technical inquiries via phone, chat, and email during overnight shifts
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet key performance metrics (CSAT, resolution time)
- Proactively identify process improvement opportunities
- Participate in mandatory monthly team syncs
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Ability to troubleshoot hardware/software issues independently
- Reliable high-speed internet connection
- Strong time management and problem-solving abilities
- Flexibility to work 12 AM - 8 AM EST schedule
- Previous remote work experience a plus