Job Description
We are urgently seeking dedicated individuals for our night shift work-from-home positions in Cleveland, Ohio. As a leader in remote tech support, we provide all necessary equipment—including laptop, headset, and software—to ensure your success. This full-time role offers competitive pay, flexible scheduling, and the comfort of working from home while supporting our 24/7 operations.
Responsibilities
- Provide exceptional technical support via phone, chat, and email during night shift hours (10 PM - 6 AM)
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions in CRM systems with detailed precision
- Collaborate with global teams to escalate complex technical challenges
- Maintain strict SLA compliance and customer satisfaction metrics
- Proactively monitor system alerts during off-peak hours
- Participate in monthly virtual training sessions for skill development
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in remote IT support or customer service
- Proficiency with Windows OS, networking basics, and ticketing systems
- Exceptional problem-solving and communication skills
- Reliable high-speed internet and dedicated workspace
- Ability to work independently during night shift hours
- Flexible availability to cover rotating weekend shifts