Job Description
Join our elite remote team immediately! NexaTech Solutions is urgently hiring Night Shift professionals for our New York operations. We provide all necessary equipment – laptops, headsets, and software – so you can start working from home instantly.
This is your chance to join a dynamic, tech-forward company offering competitive pay, comprehensive benefits, and a flexible remote schedule. Perfect for night owls seeking career growth without leaving home.
Responsibilities
- Monitor and resolve technical support tickets during overnight hours (10 PM - 6 AM EST)
- Provide exceptional customer service via phone, chat, and email
- Document all interactions in our CRM system with precision
- Collaborate with global teams to ensure seamless service delivery
- Participate in monthly performance reviews and skill development
- Adhere to strict security protocols for data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Reliable high-speed internet connection (minimum 50 Mbps)
- Ability to work independently during overnight shifts
- Strong problem-solving and communication skills
- Basic technical troubleshooting knowledge
- Flexible schedule availability for night shifts