Job Description
Join our dynamic remote team as an urgent-hire Customer Service Representative! We're seeking motivated professionals in the Detroit area to provide exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive training. This is your chance to launch a rewarding career with a global leader in customer experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed key performance metrics (KPIs) for quality and efficiency
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Basic technical proficiency with Microsoft Office suite
- Positive attitude and resilience under pressure