Job Description
Join our award-winning team as an urgent remote Customer Service Representative serving Memphis, TN from your home office! We're expanding our operations and need motivated professionals immediately. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting our Fortune 500 clients.
What You'll Love:
- Full remote work opportunity with zero commute
- Health/dental/vision insurance + 401(k) match
- Paid training and career advancement paths
- Monthly performance bonuses
- Modern home office equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality and productivity metrics (25+ calls/day)
- Collaborate with support teams for complex issue resolution
- Participate in weekly training and team meetings
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient with Microsoft Office and CRM platforms
- Quiet, dedicated home workspace with reliable internet
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Must reside in Memphis, TN metro area