Job Description
Join our award-winning remote team as a Customer Service Specialist and transform how businesses interact with their clients. This urgent 100% work-from-home position offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
What We Offer:
- 100% remote work with flexible hours
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Monthly team virtual events
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve complex technical issues using CRM tools
- Document interactions and maintain detailed case notes
- Collaborate with engineering teams to escalate critical bugs
- Meet/exceed SLAs and customer satisfaction metrics
- Train new team members on service protocols
- Analyze feedback to improve customer experience
Qualifications
- 3+ years in B2B customer support
- Proficiency with Zendesk and Salesforce
- Exceptional written/verbal communication skills
- Experience working in remote teams
- Ability to troubleshoot SaaS products
- Strong time management and prioritization
- Relevant industry certification preferred