Job Description
Join our dynamic team as an Urgent Remote Customer Service Specialist! Miami Tech Solutions Inc. is immediately hiring passionate professionals to deliver exceptional support from the comfort of your home. This is your opportunity to advance your career in a fast-paced tech environment while enjoying Miami's vibrant lifestyle remotely.
We offer comprehensive training, flexible scheduling, and a competitive benefits package including health insurance and 401(k). If you thrive in customer-centric roles and possess strong problem-solving skills, apply now to secure your spot in this urgent hiring initiative!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- 2+ years of customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet and quiet workspace
- Associate degree or equivalent technical certification
- Spanish/English bilingual proficiency preferred