Job Description
Join our award-winning remote team immediately! ApexConnect Solutions is urgently hiring Customer Service Specialists to provide exceptional client experiences from the comfort of your home. We provide all necessary equipment including high-speed internet, ergonomic chair, and dual monitors.
This full-time remote position offers competitive compensation, comprehensive benefits, and a flexible schedule. As a key member of our client success team, you'll resolve inquiries, build relationships, and drive customer satisfaction across diverse industries.
Why Work With Us?
• Immediate start with paid training
• Fully remote work environment
• Career advancement opportunities
• Health/dental/vision insurance
• 401K with company match
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM tools to document interactions and track resolution metrics
- Collaborate with technical support teams for complex issue escalation
- Proactively identify upsell opportunities based on customer needs
- Maintain product knowledge through weekly training modules
- Meet/exceed monthly performance targets for first-call resolution
- Participate in daily team huddles and quarterly reviews
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- High-speed internet connection (tested 25+ Mbps)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends and holidays
- Valid US work authorization and reliable home office space