Job Description
Join our rapidly growing tech team as a Remote Customer Success Manager in Kansas City! We're urgently hiring passionate professionals to drive client satisfaction and retention. This 100% remote position offers competitive compensation, flexible hours, and comprehensive benefits. Be part of a company revolutionizing B2B SaaS solutions with a focus on work-life balance and innovation.
Why Apply Today?
• Immediate start opportunity
• Career advancement in high-demand field
• Collaborative virtual team environment
• Health/dental/vision insurance + 401K matching
• Annual stipend for home office setup
Responsibilities
- Proactively manage 50+ client accounts to ensure product adoption and retention
- Develop and execute strategic success plans aligned with client business objectives
- Collaborate with technical support to resolve escalations within 24 hours
- Analyze usage data to identify upsell opportunities and revenue growth
- Facilitate quarterly business reviews with key stakeholders
- Document client feedback to influence product roadmap improvements
- Maintain 95%+ client satisfaction score through proactive engagement
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven ability to achieve retention targets (92%+ retention rate)
- Expertise in CRM platforms (Salesforce, HubSpot) and analytics tools
- Exceptional written and verbal communication skills
- Ability to work independently across time zones (US-based)
- Bachelor's degree in Business, Marketing, or related field
- Technical aptitude to learn proprietary SaaS platforms quickly
- Strong problem-solving skills with client-centric mindset