Job Description
Join TechFlow Solutions immediately as a Remote Customer Support Specialist! We're urgently hiring for fully remote positions with no commute required. Enjoy competitive pay, comprehensive benefits, and flexible hours while supporting cutting-edge tech solutions. Perfect for experienced professionals seeking work-life balance in Houston or North Carolina. Apply now to secure your spot in our dynamic remote team!
Responsibilities
- Deliver exceptional customer support via phone, email, and virtual chat channels
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with engineering teams to escalate complex technical challenges
- Monitor ticket queues and meet SLA targets consistently
- Conduct proactive outreach to ensure customer satisfaction
- Train on new product releases and service protocols monthly
Qualifications
- 3+ years of customer support experience in tech or SaaS
- Proven remote work history with self-discipline
- Expertise in CRM platforms (Salesforce/Zendesk)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- High-speed internet and quiet home office setup
- Ability to work flexible hours including weekends
- Bachelor's degree in relevant field preferred