Job Description
Join PeakConnect Solutions as a Remote Customer Support Specialist and become the voice of our valued clients! We're urgently hiring passionate individuals to deliver exceptional service from the comfort of your Colorado Springs home. As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and ensure client satisfaction through seamless communication. Enjoy flexible hours, comprehensive benefits, and a collaborative virtual environment. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Diagnose and resolve technical issues using remote support tools
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Contribute to process improvements for faster resolution times
- Meet monthly performance metrics (CSAT, resolution rates)
Qualifications
- 2+ years of customer support experience in remote or hybrid settings
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving skills with technical aptitude
- Excellent written and verbal communication abilities
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including weekends if needed
- Associate degree or equivalent experience preferred
- Colorado Springs residency required