Job Description
Join our dynamic remote team as an urgent-hire Customer Support Specialist! We're seeking empathetic problem-solvers to deliver exceptional service to our Philadelphia-based clients. Enjoy the flexibility of working from home while making a tangible impact in a fast-paced tech environment. Immediate start required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system and escalate complex issues to Tier 2 support
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed KPIs for response time and resolution efficiency
- Contribute to knowledge base documentation and training materials
Qualifications
- 2+ years in customer support or technical troubleshooting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- High-speed internet and quiet home office setup
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience required