Job Description
Join our award-winning remote team immediately! TechFlow Solutions is urgently seeking a Customer Support Specialist to deliver exceptional service from home. Enjoy flexible hours while supporting cutting-edge SaaS products. We offer competitive benefits, professional development, and a collaborative virtual environment.
What We Offer:
- 100% remote work with flexible scheduling
- Comprehensive health/dental/vision insurance
- Annual learning stipend ($2,500)
- Home office equipment stipend
- 401(k) with 6% company match
Responsibilities
- Resolve customer inquiries via phone, email, and chat (50+ daily)
- Document cases in CRM with detailed resolution notes
- Collaborate with engineering teams on product improvements
- Maintain 95%+ customer satisfaction score
- Train on new product features quarterly
- Support after-hours rotation (1 week/month)
- Analyze support trends for proactive solutions
Qualifications
- 2+ years customer support experience
- Proficient in Zendesk/Intercom platforms
- Exceptional written/verbal communication
- Self-motivated with time management skills
- Reliable high-speed internet connection
- Experience with SaaS products preferred
- Ability to work independently in remote setting
- Spanish bilingual a plus