Job Description
Join our dynamic remote team immediately! Baltimore Tech Solutions is urgently hiring Customer Support Specialists for fully remote positions based in Baltimore, MD. We offer competitive salaries, comprehensive benefits, and a flexible work environment.
As a key member of our support team, you'll resolve technical inquiries, ensure customer satisfaction, and contribute to our industry-leading service standards. This is a rare opportunity to launch or advance your career with a rapidly growing tech company.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat within SLAs
- Document cases accurately in CRM systems and identify trends
- Collaborate with engineering teams to escalate technical issues
- Train customers on product features and best practices
- Maintain 95% customer satisfaction score
- Participate in weekly team meetings and training sessions
- Contribute to knowledge base improvements
Qualifications
- 3+ years in customer support or technical support roles
- Proven problem-solving and communication skills
- Experience with Zendesk/Salesforce or similar CRM platforms
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Associate degree or equivalent experience required
- Baltimore, MD residency strongly preferred
- Available for evening/weekend coverage as needed