Job Description
Join our urgent hiring drive for a fully remote Customer Support Specialist position based in Milwaukee, GA. We provide all necessary equipment including laptop, headset, and software. This is a high-impact role supporting our growing client base with exceptional service. Immediate start available for qualified candidates. Enjoy flexible hours while making a real difference in our customers' experiences.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Utilize provided equipment to troubleshoot technical issues efficiently
- Document cases accurately in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing product training to maintain expertise
Qualifications
- Minimum 2 years customer support experience
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Proficiency with Microsoft Office and CRM platforms
- US work authorization required
- Positive attitude with customer-first mindset