Job Description
Join our dynamic remote team immediately! Fresno Connect Solutions is urgently hiring motivated Customer Support Specialists to work from home with flexible hours. Enjoy the freedom to manage your schedule while delivering exceptional service to our growing client base.
We offer competitive pay, comprehensive training, and a supportive virtual environment. Perfect for candidates seeking work-life balance without sacrificing career growth. No commute required – just reliable internet and a quiet workspace!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Resolve technical issues and product questions using our knowledge base
- Document interactions in CRM system and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve support processes
- Maintain accurate records of customer interactions and resolutions
- Meet daily/weekly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficient with CRM software and ticketing systems
- Strong problem-solving abilities and patience
- Self-motivated with excellent time management
- Reliable high-speed internet and quiet home office setup