Job Description
Join our award-winning remote team as an Urgent Hire Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service from the comfort of your Miami home. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a dynamic global environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage CRM systems to document cases and track resolution metrics
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through continuous training modules
- Contribute to process improvements for faster resolution times
- Support escalation protocols for high-priority client situations
Qualifications
- 2+ years customer service experience in remote/hybrid setting
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace requirement
- Ability to work flexible shifts including weekends/weekends
- Spanish fluency required for Miami market
- Experience with ticketing systems and SLA management