Job Description
Immediate opening for a Remote Customer Support Specialist in Nashville, TN! Join our award-winning team providing exceptional service to clients nationwide. This urgent full-time remote position offers competitive compensation, flexible hours, and comprehensive benefits. Nashville Connect Solutions is a rapidly growing tech support company committed to employee development and work-life balance. If you're a customer-focused professional ready to make an impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document cases accurately in CRM systems and maintain detailed notes
- Collaborate with technical teams to resolve complex escalations
- Proactively identify process improvements to enhance customer experience
- Meet/exceed monthly performance metrics for response time and satisfaction
- Participate in ongoing training on products and support protocols
- Monitor support queues during assigned shifts and maintain service levels
Qualifications
- 2+ years of customer support experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and empathy for customer needs
- High-speed internet connection and quiet home office environment
- Ability to work independently while collaborating with cross-functional teams
- Availability to work flexible hours including evenings/weekends as needed
- Associate degree or equivalent professional certification